Frequently Asked Questions

How do I sign up?

Online: Go to the Get Involved page, click on either Sign Up link under "Families in Need" or "Families willing to Give." You will be redirected to Google Forms. Please fill out the form with as much detail as possible.

By phone: Call 831-251-4933. A volunteer will take your information over the phone. If no answer, please leave your name and phone number, and a volunteer will give you a call.

When is the last day to sign up?

Please sign up by November 15, 2020

What should I expect after I sign up?

Once sign ups are closed, Holiday Love will go through each completed form and hand match one family from each list to each other. Holiday Love will then contact recipients and donors based on their preferred contact method with the family they matched with.

How do I receive or deliver gifts from the other family?

Depending on preferences, gifts can be delivered:

1. By directly coordinating with each other

2. By dropping off or picking up from Holiday Love volunteers

*Drop off and pick up locations will be e-mailed directly to families.

When should I expect to deliver or receive gifts?

December 1 to 20, 2020

Can I get help with gift wrapping?

Please e-mail if you need assistance with gift wrapping.

If I choose to donate money (vs adopting a family), how will the raised money be used?

Holiday Love plans on using this money in one of two ways:

1. If a giving family has to unexpectedly rescind their offer, the money will be used to buy gifts for the family in need they matched with.

2. Any remaining funds will be divided evenly between gift cards for necessities (gas cards, Safeway, Target, etc.) and distributed to the families in need.

Have a question or concern not addressed above?

Please e-mail and a volunteer with get back to you.